Adding a source
Check the format and redirect rules for your M3U/M3U8 link or Xtream Codes credentials.
Support Center
Verified help channels for sources, playback, accounts, devices, subscriptions, privacy and safety reports.
Playback issues
Narrow down the issue with the device, operating system, app version and displayed error message.
Account and devices
Manage connected devices, family profiles and optional encrypted playlist sync.
Restore purchases
Restore Pro access purchased from a supported store using the in-app restore option.
Before contacting support
- Confirm the source still works with the provider and record the exact time of the issue.
- Check the complete HTTP/HTTPS server address without sending it to us.
- Note device model, operating system, PlaysAll version and visible error code.
- Retry after checking VPN, private DNS, firewall and network access.
- Redact usernames, passwords, tokens, full playlist URLs and payment details from screenshots.
Contact PlaysAll
Include the platform, app version, time and a concise reproduction path. Response time varies by complexity and no support message should contain provider credentials.
Official channels
Use support@dixjuin.com for product help and privacy@dixjuin.com for data rights. We do not promise an emergency-response service or provider-side repair.