Verified help

Support Center

Verified help channels for sources, playback, accounts, devices, subscriptions, privacy and safety reports.

Aggiunta di una fonte

Controlla il formato e le regole di reindirizzamento per il tuo collegamento M3U/M3U8 o le credenziali Xtream Codes.

Problemi di riproduzione

Restringi il problema al dispositivo, al sistema operativo, alla versione dell'app e al messaggio di errore visualizzato.

Conto e dispositivi

Gestisci i dispositivi connessi, i profili familiari e la sincronizzazione opzionale delle playlist crittografate.

Ripristina gli acquisti

Ripristina l'accesso Pro acquistato da uno store supportato utilizzando l'opzione di ripristino in-app.

Before contacting support

  1. Confirm the source still works with the provider and record the exact time of the issue.
  2. Check the complete HTTP/HTTPS server address without sending it to us.
  3. Note device model, operating system, PlaysAll version and visible error code.
  4. Retry after checking VPN, private DNS, firewall and network access.
  5. Redact usernames, passwords, tokens, full playlist URLs and payment details from screenshots.

Official channels

Use support@dixjuin.com for product help and privacy@dixjuin.com for data rights. We do not promise an emergency-response service or provider-side repair.

Contact PlaysAll

Include the platform, app version, time and a concise reproduction path. Response time varies by complexity and no support message should contain provider credentials.

Email product support Email the privacy team