添加来源
检查 M3U/M3U8 链接或 Xtream Codes 凭证的格式和重定向规则。
Support Center
Verified help channels for sources, playback, accounts, devices, subscriptions, privacy and safety reports.
播放问题
缩小设备、操作系统、应用程序版本和显示的错误消息的问题范围。
帐户和设备
管理连接的设备、家庭配置文件和可选的加密播放列表同步。
恢复购买
使用应用内恢复选项恢复从支持的商店购买的 Pro 访问权限。
Before contacting support
- Confirm the source still works with the provider and record the exact time of the issue.
- Check the complete HTTP/HTTPS server address without sending it to us.
- Note device model, operating system, PlaysAll version and visible error code.
- Retry after checking VPN, private DNS, firewall and network access.
- Redact usernames, passwords, tokens, full playlist URLs and payment details from screenshots.
Contact PlaysAll
Include the platform, app version, time and a concise reproduction path. Response time varies by complexity and no support message should contain provider credentials.
Official channels
Use support@dixjuin.com for product help and privacy@dixjuin.com for data rights. We do not promise an emergency-response service or provider-side repair.