Adicionando uma fonte
Verifique o formato e as regras de redirecionamento do link M3U/M3U8 ou das credenciais Xtream Codes.
Support Center
Verified help channels for sources, playback, accounts, devices, subscriptions, privacy and safety reports.
Problemas de reprodução
Limite o problema com o dispositivo, sistema operacional, versão do aplicativo e mensagem de erro exibida.
Conta e dispositivos
Gerencie dispositivos conectados, perfis familiares e sincronização opcional de listas de reprodução criptografadas.
Restaurar compras
Restaure o acesso Pro adquirido em uma loja compatível usando a opção de restauração no aplicativo.
Before contacting support
- Confirm the source still works with the provider and record the exact time of the issue.
- Check the complete HTTP/HTTPS server address without sending it to us.
- Note device model, operating system, PlaysAll version and visible error code.
- Retry after checking VPN, private DNS, firewall and network access.
- Redact usernames, passwords, tokens, full playlist URLs and payment details from screenshots.
Contact PlaysAll
Include the platform, app version, time and a concise reproduction path. Response time varies by complexity and no support message should contain provider credentials.
Official channels
Use support@dixjuin.com for product help and privacy@dixjuin.com for data rights. We do not promise an emergency-response service or provider-side repair.