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Verified help

Support Center

Verified help channels for sources, playback, accounts, devices, subscriptions, privacy and safety reports.

Last updated: 26 September 2026
Legal centerPrivacyTermsSubscriptionsPrivacy choicesSupport

Agregar una fuente

Verifique el formato y las reglas de redireccionamiento para su enlace M3U/M3U8 o sus credenciales Xtream Codes.

Problemas de reproducción

Limite el problema con el dispositivo, el sistema operativo, la versión de la aplicación y el mensaje de error mostrado.

Cuenta y dispositivos

Administre dispositivos conectados, perfiles familiares y sincronización de listas de reproducción cifradas opcionales.

Restaurar compras

Restaure el acceso a Pro comprado en una tienda compatible utilizando la opción de restauración en la aplicación.

Legal document language

The legal and policy material on this page displays the reviewed English master because a qualified legal translation is not yet published for the selected interface language. Mandatory local rights remain unaffected.

Before contacting support

  1. Confirm the source still works with the provider and record the exact time of the issue.
  2. Check the complete HTTP/HTTPS server address without sending it to us.
  3. Note device model, operating system, PlaysAll version and visible error code.
  4. Retry after checking VPN, private DNS, firewall and network access.
  5. Redact usernames, passwords, tokens, full playlist URLs and payment details from screenshots.
Never send source credentials

PlaysAll support does not need an IPTV password or full credential-bearing URL. We may ask for a source domain, redacted error or purchase identifier.

Contact PlaysAll

Include the platform, app version, time and a concise reproduction path. Response time varies by complexity and no support message should contain provider credentials.

Email product supportEmail the privacy team

Official channels

Use support@dixjuin.com for product help and privacy@dixjuin.com for data rights. We do not promise an emergency-response service or provider-side repair.

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Un reproductor multimedia independiente y multiplataforma.PlaysAll Pro
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© 2026 DIXJUIN LTD

PlaysAll no es un proveedor de IPTV y no ofrece contenido, canales, listas de reproducción ni suscripciones.

DIXJUIN LTD · Company No. 16274568 · Registered in England and Wales · Registered office: 167-169 Great Portland Street, London, England, W1W 5PF.